EXCHANGES
AND RETURNS
Replacement
Devolution
Complaint
Replacement
Only exchanges sent to RP COMPONENTES will be accepted within 180 days from the date of issue of the purchase invoice.
Products must be sent in perfect condition, exactly as supplied, within the expiration date. Any variations will not be accepted.
Note: Products with damaged packaging will not be accepted.
The exchange must be documented by describing the reason in the form RETURN SERVICE / CUSTOMER EXCHANGE ADC 7.2.01 on the back of this document together with a copy of the sales invoice.
Customers who do not issue an invoice must complete the ICMS Non-Taxpayer Declaration, which must be sent together with the merchandise to be exchanged.
Products must be sent in suitable packaging to guarantee their integrity.
The customer is responsible for sending the products for exchange.
The costs related to sending the exchange request are the responsibility of the customer and the cancellation of the issuance of invoices, if any, are the responsibility of the customer.
Product sent for exchange that does not meet the above requirements will not be exchanged and will be subject to return shipping.
Devolution
Only returns sent to RP COMPONENTES within 30 days from the date of issue of the purchase invoice will be accepted.
Returns of products purchased under special or promotional conditions will not be accepted.
Returned products must be sent in perfect condition, exactly as supplied, within the expiration date. Any variations will not be accepted.
Note: Products with damaged packaging will not be accepted.
The return must be documented by describing the reason for return in the form RETURN SERVICE / CUSTOMER EXCHANGE ADC 7.2.01 on the back of this document and the product must be sent to the company in adequate packaging and transportation to ensure integrity.
Customers who do not issue an invoice must complete the ICMS Non-Taxpayer Declaration, which must be sent together with the merchandise to be exchanged.
The responsibility for sending the products for return lies with the customer.
The costs related to sending the order and canceling the issuance of invoices, if any, are the responsibility of the customer, this payment must occur before sending the return.
To complete the cancellation, the customer must accept the costs related to the requested return.
Product sent for exchange that does not meet the above requirements will not be exchanged and will be subject to return shipping.
Complaint
Complaints sent to RP COMPONENTES that deal with product quality deviations will only be accepted. They will only be accepted if the complained product is sent, as only in this way will the quality department be able to carry out the necessary analyzes to conclude whether the quality deviation occurred. cited.
The complaint must be documented by describing the reason for the complaint in the CUSTOMER COMPLAINT ASSISTANCE ARTC 7.2.01 form on the back of this document and the product must be sent to the company in appropriate packaging and transportation.
The responsibility for sending the products for the claim lies with the customer.
Note: Complaints made to RP COMPONENTES will refund the postage cost.
Product sent for complaint that does not meet the above requirements will not be exchanged and will be subject to return shipping.